Robot After-Sales & Field Service in North America

KeepRobots is a robot field-service company based in Greater Vancouver, serving Canada and the United States. Once your robots are sold into North America, someone has to be on site: to deploy them, repair them, maintain them, demo them and keep the parts on a shelf. That is what we do. You don't need to hire a US or Canadian team, lease a warehouse or open a subsidiary before you can tell customers you have local field engineers.

Talk partnership →　English + 中文 · Non-exclusive · White-label available · Billed by the hour

The gap most manufacturers hit

Your customer is in North America and your engineers are in Asia, 12–16 hours ahead. A fault reported during the customer's working day lands in the middle of your night.
One failure means flying an engineer over. The ticket, visa and hotel cost more than several local repairs.
Your distributor will sell but won't fix — or you don't have a distributor yet.
Enterprise buyers ask in every RFP: "Do you have local service? What's your response time?"
Spare parts ship from overseas. A drive wheel waits in customs and the robot sits idle for a week or two.

None of this needs a subsidiary. It needs a reliable field partner.

What we do

1. Deployment and commissioning

Site survey, mapping, waypoints, network setup, coordination of door and elevator integration, staff training and go-live — run to your procedures and your document templates, with a site report back to you. Process, Canada vs US differences and rates: robot deployment services in Canada and the USA.

We coordinate with the elevator contractor and building management; work inside elevator controllers is licensed elevator-contractor work (regulated by Technical Safety BC in British Columbia), so we don't touch it ourselves.

2. Hourly on-site repair

No retainer. We're dispatched when your customer has a fault.

Item	Price (before tax)
Diagnostic	$200 CAD per robot, per visit in Canada, $200 USD in the US (credited against an approved repair)
Call-out (Greater Vancouver core zone)	$100 CAD per visit
On-site labour	$150 CAD per hour in Canada, $150 USD per hour in the US
Parts	Catalogue price, or your consignment stock

The core zone is Greater Vancouver. From there we serve Canada and the United States: the rest of BC and Alberta on scheduled trips, the rest of Canada and the US on site per project, with travel quoted per project. Canada: robot repair and after-sales in Canada; US: robot repair and after-sales service in the USA.

US coverage from Vancouver. Seattle is about 3 hours by road; Portland, the San Francisco Bay Area, Los Angeles, Phoenix, Denver, Dallas–Fort Worth, Houston, Chicago and New York/New Jersey have nonstop flights from Vancouver (YVR), about 1 to 5½ hours, with US border preclearance done before departure. Same rates in every US city: US$150/h labour and US$200 diagnostic per robot, per visit, before tax; travel quoted per project. These are travel times, not response commitments. See the US metro areas table.

3. Preventive maintenance

Scheduled inspections to your maintenance manual: cleaning, fastener checks, wear-part replacement (wheels, brushes, filters, squeegees, battery health), firmware version checks and data back to you. Replace parts before they fail instead of after.

4. Pre-sales on-site demos

Your sales team is working a North American lead and needs a robot on site? We can go with your salesperson or run the demo ourselves, and survey the site beforehand so the demo doesn't fail on a doorway or a dead Wi-Fi zone. Demo units can be stored with us, ready to go.

5. Spare parts and equipment storage

Keep fast-moving spares, demo units and returned units in Vancouver. Parts ship locally or go out with the engineer. Consignment works: you keep title until a part is used, and we report stock and usage monthly.

Why KeepRobots

Service only. We don't sell robots and we're no brand's exclusive dealer, so we never compete with you for the customer.
Bilingual. Our engineers read Chinese service manuals, schematics and fault tables directly, and work with your R&D team in their hours.
Vancouver. Direct flights to China. Pacific Time: since 2026 BC stays on UTC-7 year-round, so we match the US West Coast in summer and are 1 hour ahead of it from November to mid-March; Vancouver–Shenzhen is a fixed 15 hours. Based in Greater Vancouver, serving Canada and the US.
Brand-neutral, white-label ready. We show up as KeepRobots, or in your uniform with your ticketing system and report templates. The customer relationship stays yours.
Start small. No exclusivity, no territory commitment, no onboarding fee. Start with one customer and one job.

How a partnership starts

30-minute call — your product, your North American customers, which services you need.
Handover — product and service manuals, fault tables, spare-parts list, remote-support contacts.
Training — your engineers train ours remotely or in Vancouver.
First job — one real deployment or repair at the published rates. Read our site report before deciding anything wider.
Ongoing — agreed response times, consignment stock, monthly reports and a service agreement when it makes sense.

Co-branding

Once we've agreed to work together, you can say on your website and sales material (wording agreed together):

"North America field service partner: KeepRobots (Vancouver, Canada)"
A Vancouver service point on your service-network map, linked to keeprobots.com
Or, under white-label, simply "local on-site service in North America" without our name

With your written permission, we'll list your brand on our partners page. Logo use and public statements are always confirmed in writing first.

FAQ

Will you conflict with our distributor?

No. We don't sell robots. If you have a distributor, we can be the service team behind them in a three-way arrangement. If you don't, we can carry service while you build the channel.

Have you worked on our robots before?

If we haven't, we'll say so. Chassis, drive wheels, LiDAR, batteries and joint modules share a lot across makes; we train on your documentation and a sample unit before taking your tickets.

How is it priced? Is there a minimum?

Repairs follow our published rates: $200 CAD diagnostic per robot, per visit (credited against an approved repair), $100 CAD call-out per visit in the core zone, $150 CAD/hour on-site labour, before GST. US jobs: $200 USD diagnostic fee per robot, per visit and $150 USD/hour, travel quoted per project. Deployments, maintenance programs and remote travel are quoted per project. No onboarding or annual fees.

Do you go to the US?

Yes. We're based in Greater Vancouver and serve Canada and the United States. We have no US office: engineers travel to US sites per project, the West Coast (Washington, Oregon, California) is closest, and travel outside the core zone is quoted per project before we book.

Should we use a national field-service network or a dedicated partner like KeepRobots?

It depends on the work. Multi-brand field-service networks with technicians in many US cities suit high-volume, scripted tasks spread across many metros, such as part swaps and inspections done to your written procedure. A dedicated partner suits work that needs deep product knowledge and close contact with your engineers: first deployments, demos, hard-to-diagnose faults, training and spare-parts stock. KeepRobots is the second kind: based in Vancouver, travelling to US sites per project, working in English and Mandarin, reading Chinese documentation and working with your factory support in China hours. The two can be combined, for example a network for routine visits across the US and KeepRobots for deployments, escalations and Canada. Compare providers in robot field service companies in the US and Canada.

A fuller comparison, with seven deciding questions and a task split for using both: nationwide robot service network or a dedicated field service partner?

Comparing options? See what a third-party robot service provider does for robot makers.

How quickly can you respond?

We reply to service requests within one business day. On-site attendance targets are written into the maintenance agreement.

Will you open parts that are under warranty?

Not without your agreement. We follow your RMA process: on-site diagnosis, module swap and return logistics.

Can you help with certification?

We can run a gap check against CSA/cUL and ISED requirements before you launch in Canada and help you work out what to ask a certification body for. Certification itself has to come from an accredited body.

Field service plans by robot type

What usually goes wrong on site, what we can do and what to check for compliance, per robot type: cleaning robots, delivery and hotel service robots, warehouse AMRs, robotic arms and cobots, humanoid robots and quadruped robots (all solutions).

Contact

partners@keeprobots.com (English or Chinese). Tell us your product, where your North American customers are, and what you need. We reply within one business day. Or use the form on our partners page.

Robot after-sales service in North America: a local service point from day one