Robot Repair, After-Sales & Field Service in the USA

Short answer: KeepRobots is a robot field service company based in Vancouver, British Columbia, that sends engineers to customer sites in the United States per project. We can deploy, repair and maintain robots made by other companies, support pre-sales demos and store spare parts: delivery and cleaning robots, warehouse AMRs, robot arms, humanoids and quadrupeds. Any make; we do not sell robots. English and Mandarin.

Coverage and price: engineers travel from Vancouver; the US West Coast (Washington, Oregon, California) is closest, other states per project. On-site labour is US$150/hour and a diagnostic visit is US$200 per robot, per visit, credited against an approved repair, before tax. Travel is quoted per project and approved by you before we book. It suits US robot fleet operators who need a local technician, and robot manufacturers whose US customers need after-sales service before the manufacturer has a US team.

Contact: partners@keeprobots.com (robot manufacturers), support@keeprobots.com (sites and operators) or the contact form. We reply within one business day.

What we can do on a US site

Deployment and commissioning. Site survey, network and mapping, door and elevator integration on the robot side, staff training, go-live and a written handover. Process and timelines: robot deployment services in Canada and the USA.
Hourly on-site repair. No retainer. We go when a robot is down: diagnosis, module swaps, warranty parts handled through the manufacturer's RMA process, and a written fault report the manufacturer's engineers can act on. See warranty and RMA for robots in North America.
Preventive maintenance. Scheduled visits to the manufacturer's maintenance manual: cleaning, fastening, wear parts, battery health, firmware version checks. Useful when several robots in one region can be covered in one trip. See a preventive maintenance schedule for robot fleets.
Pre-sales demo support. We check the site before the demo, then support the manufacturer's sales team on site or run the demo ourselves. See running a robot demo in North America.
Spare parts and demo unit storage. Common spares, demo units and units waiting for repair can be kept in Vancouver and carried or shipped to the US site. Parts entering the US are imports and are declared as such (see below).

This is the scope we can take on; each project's work is confirmed in writing before it starts.

How a US on-site job works

KeepRobots is based in Vancouver, British Columbia; engineers travel to US sites per project. A typical job runs in six steps:

Remote triage. Send the model, serial number, firmware version, a fault description, logs and photos or video. We work through it with your team and the manufacturer's remote tools to narrow down the fault and list the parts and tools the engineer should bring.
Written quote. Diagnostic US$200 per robot, per visit (credited against an approved repair), on-site labour US$150 per hour, before tax. Travel (transport, lodging, border time) is a separate line quoted per project. You approve the quote before anyone books travel.
Scheduling and parts. We agree the visit date in writing with the site and the manufacturer. Parts are shipped to the site or carried by the engineer and declared as imports; warranty parts go through the manufacturer's RMA process.
Entry documents. Cross-border after-sales work is tied to the original sale. Under the USMCA after-sales provision (8 CFR 214.2(b)(4)(i)(F), Canadian citizens), installers and repair personnel can be admitted as business visitors to service equipment made outside the US and bought from a company outside the US, under the warranty or service contract from that sale. For engineers who need a visa, the B-1 provision in 9 FAM 402.2-5(E)(1) requires the contract of sale to oblige the seller to provide those services. So before the trip we prepare, with the manufacturer, an excerpt of the sales or warranty contract and a letter describing the work. The border officer decides. General information, not legal or immigration advice.
On site. Diagnosis, repair or module swap, testing with site staff, and the robot side of any door or elevator link, coordinated with the building's licensed contractor.
Report and invoice. A written service report: fault, root cause, parts used, time on site, photos and next steps, in English and, on request, Chinese for the manufacturer's engineers. Invoiced in USD.

Where in the US

West Coast first. Washington, Oregon and California are closest. Seattle is usually about three hours by road from Vancouver depending on the crossing; Portland and California sites are a short flight. See robot field service in Seattle and the Pacific Northwest.
Other states per project. We fly in for deployments, maintenance rounds and planned repairs. Grouping several sites or robots into one trip keeps the travel cost per robot down.
Same time zone on the West Coast. BC stays on UTC-7 all year from 2026, so Vancouver matches US Pacific time in summer and is one hour ahead from November to mid-March.

Getting to major US metro areas from Vancouver

These are common US destinations for robot deployments and service trips. Times are scheduled travel times from Vancouver, not response commitments: the visit date is confirmed in writing for each job. Flying from Vancouver (YVR), US border preclearance is done before departure, so the engineer lands as a domestic passenger.

Metro area	How we get there from Vancouver	Typical travel time	Rates (USD, before tax)
Seattle / Puget Sound (WA)	By road, or a short flight to SEA	About 3 hours by road, depending on the border crossing; under 1 hour flying	US$150/h labour; US$200 diagnostic per robot, per visit; travel quoted per project
Portland (OR)	Nonstop flight to PDX, or by road	About 1 hour flying; about 5–6 hours by road	US$150/h labour; US$200 diagnostic per robot, per visit; travel quoted per project
San Francisco Bay Area / Silicon Valley (CA)	Nonstop flight to SFO	About 2¼ hours flying	US$150/h labour; US$200 diagnostic per robot, per visit; travel quoted per project
Los Angeles / Southern California (CA)	Nonstop flight to LAX	About 2¾ hours flying	US$150/h labour; US$200 diagnostic per robot, per visit; travel quoted per project
Phoenix (AZ)	Nonstop flight to PHX	About 3 hours flying	US$150/h labour; US$200 diagnostic per robot, per visit; travel quoted per project
Denver (CO)	Nonstop flight to DEN	About 3 hours flying	US$150/h labour; US$200 diagnostic per robot, per visit; travel quoted per project
Dallas–Fort Worth (TX)	Nonstop flight to DFW	About 4 hours flying	US$150/h labour; US$200 diagnostic per robot, per visit; travel quoted per project
Houston (TX)	Nonstop flight to IAH	About 4½ hours flying	US$150/h labour; US$200 diagnostic per robot, per visit; travel quoted per project
Chicago (IL)	Nonstop flight to ORD	About 4 hours flying	US$150/h labour; US$200 diagnostic per robot, per visit; travel quoted per project
New York / New Jersey	Nonstop flight to EWR or JFK	About 5½ hours flying	US$150/h labour; US$200 diagnostic per robot, per visit; travel quoted per project

Other US cities are reached by connecting flights at the same rates. Several sites or robots in one metro can share one trip, which lowers the travel cost per robot. Flight schedules change by season; we check routes when we quote.

US-specific things to check

FCC Covered List (radio authorization)

Since July 28, 2026, foreign-produced advanced robotic devices are on the FCC Covered List (FCC DA 26-786). "Foreign-produced" is decided by where the robot is made, not who owns the company, so robots built in Canada or Europe count too. New models cannot get new FCC equipment authorization unless they hold a Conditional Approval; models authorized before that date can still be imported, sold and used. The list covers ground-moving robots (AMRs, delivery and cleaning robots, humanoids, quadrupeds) and excludes fixed, non-mobile robot arms. For servicing robots already in the US, check the FCC ID on the label first; if a repair would change the radio hardware, ask the manufacturer's certification team before the visit. Details: FCC Covered List and robots: Canada vs the US.

Electrical safety mark (NRTL / UL)

US workplaces commonly expect equipment that plugs into the building to carry a mark from an OSHA-recognized Nationally Recognized Testing Laboratory (UL, ETL, CSA-US and similar). Buyers of service robots increasingly ask about UL 3300. A Canadian-only mark (CSA without the US indicator) is not the same thing. See UL 3300 for service robots. We check labels on site; we do not certify equipment.

120 V / 60 Hz power

The US runs 120 V / 60 Hz with North American plugs, the same as Canada. Chargers, docks and power supplies built for 220 V / 50 Hz markets need a North American version, and the site needs an outlet where the dock goes.

Elevators and fixed wiring are licensed work

Elevator and electrical licensing is set by each state (and sometimes the city). In Washington State, for example, conveyance work must be done by a licensed elevator mechanic working under an elevator contractor or a qualifying owner (RCW 70.87.230). We do the robot side of an elevator link and coordinate with the building's licensed contractor; we do not work inside elevator controllers or on fixed wiring.

Engineer entry, tools and parts

Our engineers travel from Canada. US rules on business visitors who install or repair commercial equipment bought from abroad, and the after-sales service category in CUSMA/USMCA, depend on the contract, the work and the person; the border officer decides. Tools may need declaring (an ATA Carnet helps for temporary equipment), parts entering the US are imports with duty set by HS code and origin, and lithium batteries have shipping limits. We check these with the manufacturer before each project. General information, not legal, immigration or tax advice.

Insurance and contracts

US customers often ask on-site service providers for a certificate of insurance. Before each project we confirm what the customer's contract requires and whether cover applies to the US work, and we agree in writing who contracts with and invoices whom. A common setup: the manufacturer stays responsible to its customer, and we invoice the manufacturer as its field service provider. For the manufacturer's own cover, see robot product liability insurance in North America.

Rates

Item	United States (USD, before tax)
Diagnostic	US$200 per robot, per visit, credited against an approved repair
On-site labour	US$150 per hour
Travel (transport, lodging, border time)	Quoted per project, approved before we travel
Deployment, maintenance plans, demos	Quoted per project

No entry fee, annual fee or minimum volume. Canadian rates are on robot repair and after-sales in Canada.

FAQ

Do you have an office or engineers based in the US?

No. KeepRobots is based in Vancouver, British Columbia, and sends engineers to US sites per project. The US West Coast (Washington, Oregon, California) is closest and usually easiest to schedule; other states are served on project trips. Travel is quoted before we book.

How does a US on-site robot repair job work?

Six steps: remote triage with photos, logs and the manufacturer's tools; a written quote (US$200 diagnostic per robot, per visit, credited against an approved repair; US$150 per hour labour; travel quoted per project) that you approve before travel is booked; a visit date and parts plan agreed in writing; entry documents tied to the original sales or warranty contract (USMCA after-sales provision, 8 CFR 214.2(b)(4)(i)(F), for Canadian citizens); the on-site work; and a written service report. The US West Coast (Washington, Oregon, California) is closest; other states are served on project trips.

Which US cities can KeepRobots serve?

Any US site, travelling from Vancouver per project. Seattle is reached by road (about 3 hours, depending on the border crossing). Portland, the San Francisco Bay Area, Los Angeles, Phoenix, Denver, Dallas–Fort Worth, Houston, Chicago and New York/New Jersey have nonstop flights from Vancouver of roughly 1 to 5½ hours. These are travel times, not response commitments; the visit date is confirmed in writing per job. Rates are the same in every US city: US$150 per hour labour and US$200 diagnostic per robot, per visit, before tax; travel is quoted per project. Other cities are reached by connecting flights.

How much does robot repair in the USA cost?

On-site labour is US$150 per hour and a diagnostic visit is US$200 per robot, per visit, credited against the repair if you approve it; both before tax. Travel, lodging and border time for US projects are quoted per project, and you approve the quote before anyone travels. Deployments, maintenance plans and demos are quoted per project. No entry fee, annual fee or minimum volume.

How fast can you get to a US site?

We reply to service requests within one business day. Arrival depends on the location, the border crossing and parts, so we confirm the date in writing for each job rather than promise a blanket response time. Partner and maintenance contracts can set response targets in writing.

Which robots can you service?

Any make: delivery and serving robots, cleaning robots, warehouse AMRs, robotic arms and cobot cells, humanoids and quadrupeds. We do not manufacture or sell robots and are not an exclusive dealer for any brand. If we have not worked on your model before, we say so and train on your documentation first.

Does the FCC Covered List stop you from servicing our robots in the US?

Not for models authorized before July 28, 2026: their import, sale and use are not affected. New foreign-produced mobile robot models cannot get new FCC authorization unless they hold a Conditional Approval. Check the FCC ID before shipping a new model to a US customer, and check with your certification team before any repair that changes the radio hardware. This is general information, not legal advice.

Should we use a national US field-service network or a partner like KeepRobots?

It depends on the work. Multi-brand field-service networks with technicians in many US cities suit high-volume, scripted tasks spread across many metros, such as part swaps and inspections done to your written procedure. A dedicated partner suits work that needs deep product knowledge and close contact with your engineers: first deployments, demos, hard-to-diagnose faults, training and spare-parts stock. KeepRobots is the second kind, and the two can be combined: a network for routine visits across the US, KeepRobots for deployments, escalations, the West Coast and Canada. Compare providers in robot field service companies in the US and Canada.

We are a robot manufacturer from China. Can you be our US after-sales team?

Yes, as a non-exclusive partner. We work in English and Mandarin, read Chinese technical documentation and coordinate with factory support during China working hours. We can work white-label (your uniform, ticket system and report templates) or as KeepRobots; the customer relationship stays yours. See North America after-sales service for robot manufacturers.

Robot repair, after-sales and field service in the USA